Messaging Options for Reliable Confirmations and Reminders: Dedicated vs Shared Phone Number

Phone carriers now require businesses that send text messages to register a phone number under the A2P 10DLC standard. It helps carriers make sure business messages are transparent and delivered reliably.

To keep Hostme confirmations, reminders, waitlist updates, and alerts from being blocked, we recommend registering your business and using a dedicated number. The default Hostme SMS service remains available if you prefer not to set one up.

What Business Registration Means for You

Better Deliverability

Your reservation confirmations, waitlist updates, and reminders reach guests without delays or blocks.

Trust and Credibility

Messages come from the same number, building recognition and trust with options for customization and marketing.

Compare Your Messaging Options

Review the available channels and choose the right messaging setup for your restaurant or venue.

OptionDefault Hostme SMS ServiceDedicated Number (WhatsApp and SMS)
Business RegistrationNot requiredRequired
SMS DeliveryRegular deliveryPremium, highly reliable delivery
Message SenderShared Hostme phone numberDedicated phone number
PriceIncluded$20/month per dedicated line
Prefix to all messagesRequired: “Hostme for Your Restaurant”Not required
Links in templatesNot availableAvailable
Texts within US/CanadaIncludedIncluded
Texts outside US/CanadaPer-text fees apply*Per-text fees apply*
US/Canada to international numbersInternational per-text fees apply*International per-text fees apply*

* Billed on a monthly basis

Registration request

What You Need to Do

To submit your registration request to Twilio, we need the following information.

A Few Things to Keep in Mind

  • Registration is recommended for every business sending text notifications.
  • Phone number approval can take up to 48 hours.
  • Your information is used only for registration with Twilio.
A business-domain email can help expedite approval.

Having trouble? Email support@hostmeapp.com.