Managing Gen Z workers in the restaurant industry

The restaurant industry is dynamic, constantly evolving to meet the demands of the customers in a highly competitive environment and with an important added difficulty: attracting and retaining reliable workers. As Generation Z is coming of age and starting to flood the labor market, it is a valuable exercise to understand their unique characteristics and expectations to effectively manage this new group or workers while helping them – and your own business – to grow and thrive. 

Understanding Generation Z

Generation Z has grown up in a world of rapid technological advancements, social media, and significant global events. These experiences have shaped their values, work ethics, and expectations in the workplace. Here are some defining traits of Gen Z workers:

• Digital Natives: Comfortable with technology and quick to adapt to new digital tools.
• Value-Driven: Seek meaningful work and prefer companies with strong ethical values.
• Career-Focused: Interested in opportunities for growth and development.
• Preference for Flexibility: Value work-life balance and flexible working conditions.
• Desire for Feedback: Appreciate regular, constructive feedback to improve their performance.

So how does that translate into an appropriate and effective management style?

Strategies to manage Generation Z:

1. Embrace Technology

Generation Z is accustomed to using technology in all aspects of their lives. Your restaurant should be equipped with up-to-date tools for managing all aspects – from inventory and communication, to scheduling and training. Mobile apps for shift management, digital training modules, and online communication platforms can enhance efficiency and engagement. Leveraging technology not only makes their job easier but also aligns with their comfort zone, making them feel more at home in the workplace.

2. Foster a Positive and Inclusive Work Culture

Gen Z values inclusivity and diversity. Create a welcoming environment where all employees feel respected and valued, regardless of their background. Encourage open dialogue and ensure that your restaurant policies promote diversity and inclusion. Recognize and celebrate different cultures, traditions, and perspectives within your team.

3. Provide Clear Career Pathways

Career growth is a significant motivator for Generation Z. Outline clear career pathways, and provide opportunities for advancement within your restaurant. Offer training programs, mentorship, and regular performance reviews to help them develop their skills and progress in their careers. Highlight the success stories of employees who have advanced within the company to inspire and motivate this new generation.

4. Offer Flexibility

Work-life balance is crucial for Gen Z. Wherever possible, offer flexible working hours and allow for shift swaps. Understand that they may have commitments outside of work, such as education or family responsibilities. By accommodating their need for flexibility, you can boost their job satisfaction and loyalty.

5. Regular Feedback and Recognition

Generation Z thrives on regular feedback and recognition. Implement a system for frequent, constructive feedback, and celebrate their achievements, both big and small. Recognition can come in many forms, such as employee of the month awards, shout-outs during team meetings, or small incentives for exceptional performance.

6. Emphasize Purpose and Values

Gen Z wants to work for companies that align with their values. Highlight your restaurant’s mission, ethical practices, and community involvement. Engage employees in initiatives that give back to the community, promote sustainability, or support local causes. When they feel their work has a purpose, they are more likely to be motivated and committed.

7. Encourage Collaboration and Teamwork

Create a collaborative work environment where teamwork is encouraged and valued. Use team-building activities and encourage open communication among staff members. A cohesive team can improve overall efficiency and create a more enjoyable workplace for everyone.

8. Invest in Their Well-being

Show that you care about your employees’ well-being by promoting a healthy work environment. Provide resources for mental health support, encourage breaks during long shifts, and foster a culture where employees feel comfortable discussing their needs and concerns.

Managing Generation Z workers requires a blend of traditional management skills and modern, tech-savvy approaches. By understanding their unique characteristics and values, restaurant managers can create a supportive and engaging work environment. Embrace technology, foster inclusivity, provide clear career paths, offer flexibility, and emphasize regular feedback and recognition. When Generation Z employees feel valued and understood, they are more likely to be productive, loyal, and enthusiastic members of your team. Embrace these strategies to harness the potential of Generation Z and ensure the success and growth of your restaurant in the ever-evolving industry.