Customer Success Stories

Portner Brewhouse

The Restaurant

Portner Brewhouse is a brewery restaurant and craft beer test kitchen located in Washington, DC’s busy neighboring town of Alexandria, Virginia. Together, sisters Catherine and Margaret Portner decided to resurrect their great-great-grandfather’s original brewery with this new concept - celebrating the past while embracing the present. Set against the backdrop of classic and contemporary German-American cuisine and the opportunity to enjoy original reconstructed beer recipes, Portner Brewhouse offers a unique and unforgettable experience to its guests in a relaxed and friendly atmosphere.

Portner Brewhouse Grand Opening

The Challenges

When the restaurant opened back in March 2017, Catherine, Margaret and their team were managing the restaurant tables and reservations with pen and paper. Reservations could only be made over the phone. That process was labor intensive and prone to mistakes. To limit the workload, they would only accept reservations for larger groups. As Mother’s Day was fast approaching, and guests were looking into making reservations, they decided they needed to accept online reservations and starting investigating the different solutions on the market.

Portner Brewhouse Grand Opening

The Benefits

Shortly after signing up with Hostme, the Portner Brewhouse team was able to start accepting online reservations. Its first Mother’s Day was a success, with over 40 reservations for the very first day they were operational on Hostme. The team now takes reservations as part of their day-to-day operations - to their guests delight.

“The reservation feature was easy to set up so we can add it our website and to our Facebook page directly.”

But as more than just a reservation system, Hostme has helped them manage their restaurant and tables. With two host stands in different locations in the restaurant, Hostme allows them to not only manage - in real time - every single table without assigning the same table twice, but to also manage a unique waitlist that results in a fair assignment of tables.

“Overall, it is a very easy to use system and economical as well.”

Another benefit has been the ease of use of the app, reducing training time and cost of labor.

If you are in the DC area, stop by Portner Brewhouse to see Hostme in action, and make sure to try the very unique and quite delicious beer selection!

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